Terms and Conditions

Your Booking Conditions

You may view our booking conditions document here.

Peace of Mind Protection Plan

You may view our peace of mind protection document here.

Security Statement

When making a booking we use SSL connections to secure your data. Our Secure Sockets Layer software (SSL) encrypts all of your personal information, including your credit or debit card number, name and address, which means that your details cannot be read as the information travels over the internet.

Privacy Policy

We collect certain information or data about you when you use this website:

This includes:

  • Questions, queries, comments or feedback you leave if you send an email to us or submit a contact form on our website.
  • Your IP address, the web browser you have used, and details such as the make and model of the device you have used to access the website.
  • Your address if you make an order or request us to send you a brochure or other correspondence via post.
  • Your email address if you interact with any of the forms on our website, including newsletter sign up, brochure requests and contact forms.
  • Any preferences / options you have set on our website.
  • The names and addresses of any additional members of your party when making a booking.
  • Any additional information you submit to us when making a booking.

We collect this data so that we can:

  • Improve our website and marketing campaigns by monitoring how the website is used.
  • Respond to any contact.
  • Send you a brochure.
  • Process a transaction / make a booking.
  • Provide you with assistance if required.

Where your data is stored

Your data is stored on our Servers in the UK.

If you make a booking or enquiry with us your data is also stored on our booking system server. Which is managed and maintained by our booking system provider.

We do not store credit card or debit card information; this is passed directly from you directly to our payment provider who process the transaction.

We may transmit your data to other companies who provide us with services that enable us to provide our services. Such as hosting companies that host our website(s) and servers. These companies may store copies of your data on their own servers which may be located anywhere in the world.

By submitting your personal data and using the website you agree to this.

Keeping your data secure

Transmitting data over the internet is generally not completely secure, and we can’t guarantee the security of your data.

Any data you transmit is at your own risk.

We have security features in place to try and keep your data secure once we receive it.

We may transmit your data (such as your email address, address, name, etc.) to our email marketing service provider, website hosting companies, mailing houses to send you a brochure, analytics providers such a google.

We may download or view your data to Richardsons Leisure Ltd computers and devices from time to time. These devices are all password protected. We may also transmit your data between Richardsons Leisure Ltd computer systems using standard data transmitting techniques.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so.

Your rights

You can find out what information we hold about you and ask us not to use any of the information we collect.

Links to other websites

This website contains links to other websites. This privacy policy only covers this website and doesn’t cover any other websites.

If you follow a link to another website, you should read the privacy policy of that website to find out how they may use your data.

If you follow a link from another website to this website, we may receive personal information about you from that website. You should read the privacy policy of the website you came from to find out more about this.

Cookie Policy

This website puts small files, known as cookies, onto your computer to collect information about how you browse the website.

Cookies are used to:

  • Measure how you use the website so the website and marketing campaigns can be updated and improved.
  • Remember notifications you have seen so you do not see them every time you have seen the website.
  • Remember preferences and searches parameters you have set to enable the search and compare functions on our website.

This website does not use cookies to personally identify you.

You will see a message on our website the first time we put cookies onto your computer.

The cookies we use:

Wp-settings-time-2 , Wp-settings-time-1, Wp-settings-2 , Wp-settings-1

These cookies are all used to define user settings for the software that runs our website. They simply detect if you are a register logged in user and use the settings contained within to alter the interface shown. (These cookies expire after 2 weeks).

Cookiemessageshown – This cookie is used to detect if we have shown you a message to state we use cookies.  (expires 3 months)

Google / Universal Analytics cookies

_ga           This helps us count how many people visit the website by tracking if you have visited before (expires 2 years)

_gat         This is used to manage the rate at which page view requests are made (expires 10 minutes)

_utmz – This tells us how you have reached the website.  (expires 6 months)

_utmt – This tells us what type of request you made of the website.   (expires 2 years)

_utmc – This calculates when you close the browser. (expires when you close your browser)

_utmb – This calculates the time you spend on the website. (expires 30 minutes)

_utma    This cookie works in the same way as _ga. (expires 2 years)

We also use google advertising cookies (_gads) to collect data about website traffic. We do not facilitate the merging any personally identifiable data with data collected for google analytics purposes.

To find out more about the types of cookies we enable google to place on our website please visit: http://www.google.com/policies/technologies/types/.

For more information, see the Google Analytics cookie statement. (https://developers.google.com/analytics/resources/concepts/gaConceptsCookies)

The session cookie

session   – This cookie enables us to keep track of searches you have made and filters you have set whilst browsing the website. This cookie is required to use the search and compare functionality of this website.

We also use JavaScript local storage. This saves a file to your computer with certain preferences such as filters on a search or comparison functionality.

Facebook Cover Image Competition Voucher

This voucher can be used as part or full payment for a holiday booked direct (via telephone) with Richardson’s Group. It can also be used at Richardson’s Family Entertainment Centre.

No photocopies accepted. No change given against this voucher. Voucher cannot be exchanged for cash. Booking terms and conditions apply.

Please note that any photographs entered for the competition may be used in our marketing material.

Website Details

We have taken care to ensure accuracy of our website. However, information and prices may have changed by the time you book. There may be small differences between the actual boat or other services and their description as we are always trying to improve services and facilities. We will endeavor to notify you of any material change or inaccuracy of which we are aware as soon as reasonably practical.

Use of public wifi on site

We use Location Based Services (LBS) to understand traffic patterns in venues. The location data we capture helps us to understand venues, such as how long customers stand in line and how they generally move around an area, enhancing operational efficiency and improving user experience.

If you would like to find out more about the data we collect through Mobile Location Analytics MLA, take a look at our solution providers location analytics policy, alternatively you can opt out of location analytics.

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